Fortalecimiento de la gestión centralizada de proyectos del Centro de Servicios Compartidos de la empresa La Tecnológica S.A.
2018
La Tecnológica S.A.
This document aims to solve the problem occurred in the Shared Services Center
of La Tecnológica S.A. in regards of the non-monitoring of the methodology
established for project management, which generates: re work, the non-production
of lessons learned and the lack of standardized documentation of completed
projects.
Initially a compilation of generalities of the organization in which the research was
applied was carried out in order to put in context the characteristics of the Shared
Services Center. Subsequently, all the terms to be used during the execution of the
research concerning this document were conceptualized, emphasizing on the
characteristics of a Project Management Office.
Self-completed questionnaires, non-participant observation, and documentary
analysis were applied as research instruments to gather the information that would
allow the diagnostic of the current situation of the organization in terms of project
management: categorizing it on a mid-low maturity level. The lack of a standardized
methodology throughout the organization for the execution of projects and the lack
of an entity to create and centralize documentation in projects already executed were
identified as improvement areas.
As a proposal to correct the problem addressed in the research, the creation of a
consultative Project Management Office (PMO) in the CSC of La Tecnológica SA is
proposed, whose main functions are the implementation and management of a
standardized methodology for the management of projects, the creation and correct
documentation of lessons learned and project management education for the entire
population of CSC collaborators.
Proyecto de Graduación (Maestría en Gerencia de Proyectos) Instituto Tecnológico de Costa Rica, Área Académica de Gerencia de Proyectos, 2018
Instituto Tecnológico de Costa Rica
Lidia Gómez
Cartago - 300m Este del Estadio Fello Meza. Apartado 159-7050.
2550-2263, 2550-2365