Propuesta de una metodología de gestión de la calidad que apoye la administración de proyectos de software en la empresa Avantica Technologies

Rivera-Céspedes, Oscar

2017

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Avantica Technologies

Avantica Technologies is a costa rican software development company with more than 20 years of experience. Software development industry is known by its constant change and highly competitiveness, because of that the company uses Scrum, a very popular and adopted software development methodology that embraces change. The company has identified several problems related to the software quality that diminished its competitive advantage, economic performance and negatively impact its client’s satisfaction: high rework percentage, low productivity, low confidence in the quality of the software products, high defects percentage, overcharges, among others. The main objective of this investigation is to propose a quality management methodology that supports Avantica Technologies project management activities in order to improve the quality of the processes and software products from a preventive perspective. To meet this objective, a company situation analysis was performed to identify the main issues, gaps and defects related with the quality. For this, a serie of interviews, questionnaires, and focal groups took place with the participation of company key stakeholders. This was complemented with an analysis of the organizational process assets, observation and document reviews. Later, a quality methodology was designed based on the company context, PMBOK recommendations, Scrum, software engineering best practices and continuous improvement. This methodology provides processes, policies, procedures, templates and documentation to ease the adoption in the company. Finally, a progressive and incremental strategy is proposed to implement the quality management methodology in Avantica Technologies taken into consideration the company’s organizational culture.

Proyecto de Graduación (Maestría en Gerencia de Proyectos) Instituto Tecnológico de Costa Rica, Área Académica de Gerencia de Proyectos, 2017.

PMBOK; Scrum; Guía metodológica; Gestión de calidad; Gestión de proyectos;