Elaboración de un plan de gestión de calidad dentro el proceso de administración de proyectos de Softon.

Rodríguez-Salas, Olivier

2015

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Instituto Tecnológico de Costa Rica. Área Académica de Gerencia de Proyectos Maestría en Gerencia de Proyectos. Softon.

Proyecto de graduación (Maestría en Gerencia de Proyectos) Instituto Tecnológico de Costa Rica. Área Académica de Gerencia de Proyectos Maestría en Gerencia de Proyectos, 2015.

Softon is a Costa Rican software development company for iOS and Android applications with 7 years of experience in market. The project management methodology in Softon is based on the Scrum methodology, however several projects developed by the company have presented quality problems in the final products. The main objective of this project is to develop a quality management plan that complements development process of the company in order to improve the current process and reduce the number of errors in the final products. For that purpose, an analysis of the current situation was conducted to identify the main problems. It was based on interviews with the company owners, analysis of documentation, observation and a processing stage of the data collected in order to achieve the opportunity to improvement the current process. The research was made looking for standards and methodological frameworks that provide solutions to improve quality in several phases of project management process like the final product deliverable to the customer, the requirements gathering, design stage, and deliverables of progress in the coding phase. This analysis identified verification and validation tools and its structure and the process to be used for appropriate quality assurance as well. The quality management plan proposed in this project pretends to be the core of several postversions in a continuous improvement as itself, identifying gradually improvement points in the organization progresses. Afterwards, a proposal of a Quality Control Plan was developed, based on methodological standards and recognized frames of reference like PMI, ISO and IEEE. Keywords: Quality Management, Validation and Verification Methodology Guide, Tools.

Gestión de calidad; Guía metodológica; Verificación; Validación; Herramientas; Softon;